Will Google Wave Redefine Program Management Communications?

Google has announced Google Wave, an open source real-time communications and collaboration platform. It was first announced at the Google I/O conference in 2009 and released to the public May 2010. Wave has a broad feature list designed to merge e-mail, instant messaging, wikis, and social networking. There is also a large selection of extension including automated translation among 40 languages. Google Wave is now an ideal platform for project and program management communications.  Are you using Google Wave with your project, program, portfolio, management?

Some of the features requested by project managers include:

  • Issue Tracking
  • Timeline
  • Integration with Google Docs
  • Brainstorm/Mind Mapping
  • To-do Tasks
  • Shared Calendar
  • Event Planning

This is just a short list because there are many gadgets or robots that could be used for PM depending on the project itself.  What other robots or gadgets have you found to be helpful?   Wave Gadget is one of two types of Google Wave extensions. Gadgets are fully-functional applications. According to Google, gadgets are primarily for changing the look and feel of waves, although this seems to only scratch the surface of the potential of a wave gadget.  Robots are the other type of Google Wave extension. Robots are like having another person within a Google Wave conversation, except that they’re automated. They’re a lot like the old IM bots of the past, although far more robust. Robots can modify information in waves, interact with users, communicate with others waves, and pull information from outside sources.

Some specific techniques you can use for your team to collaborate inside of a project environment.

  • Shared Tags and Saved Searches:  To keep all the project-specific waves into a single bucket, the first thing all members of your team should do is agree on a project-specific tag.  Wave tags are visible to all wave participants.  You can create a project tag like “Issues,” then everyone on the team can find waves based on that tag.
  • Choose to Reply Below a Blip, Inline, or Edit the Blip:  Unlike email, where you can either reply to an entire message or chop it up into quotes and reply inline, in a Wave, you can do either of those things – or just edit the message that someone else wrote, as if it were a Google document.
  • Private Replies:  Sometimes in a group conversation, you want to direct a private reply to a single member or subset of a group.  These comments will show up online but not everyone will be able to see the private wave.
  • Playback and Wave Forking:  Since wave is more a document collaboration tool than an email replacement, its contents are living things that go through a series of change and revisions over time.  Wave’s playback features lets you move forward and back through those revisions.  You can always restore an older version.
  • Helpful Bots, Gadgets, and Add0ons:  You can select from tons of Wave bots and gadgets depending on what you need for your project management needs.

You can share text files, photos, and videos. Again, it’s a great organization tool, because all of your files can be stored in one place for you and your client to reference and download at any time.  Wrike.com, which makes a well-regarded project management SAAS suite, said it is now automatically syncing with Wave to help distributed workgroups leverage the real-time capabilities of Google’s collaboration platform to manage projects.

What are your experiences using Google Wave?  Which bots or gadgets have you found to be helpful within the project/program/portfolio/enterprise management requirements?

References used in this blog.
1.  “Google Wave for Project Management” by David. 
2.  “How to manage a Group Project in Google Wave” by Gina Trampani  
3.  “Use Google Wave as a Project Management Tool” by Erik Folgate
4.  “Google Wave Gets Project Management via Wrike.com”by Clint Boulton

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Misconceptions using Web 2.0 for Project/Program Communications

When we describe the benefits  for a robust communications environment, we can all agree on similar examples.  The need to increase global connectivity, reduce expense of travel, harness the benefits of the new work order, shorten the decision making time, etc.  Web 2.0 collaboration is becoming imperative in reaching this fundamental goal by offering “anytime anywhere: communications that impacts the bottom line, improves profitability and helps increase the level of the People Capability Maturity Model.  It’s easy to agree on the “what” but where the tricky analysis is how to determine the “How.”  Where do you start going down this decision path?  How far behind in the adoption of social media are IT departments?  One study reflected only half of the 500-plus survey had a Facebook account and about 70 percent said that their company blocks access to social media in the workplace. 

Why are business leaders hesitant? Here are three common misconceptions:

  1. Misconception #1 “Face-to-face relationships are far more valuable than virtual ones.”  In fact, Gartner says that come 2020, most relationships and teams will be NOT be based on relationships where you have personally met a contact, but you’ll know of or may have interacted with him/her via social sites like Facebook, Linkedin and Twitter.  
  2. Misconception #2  There is still a hesitancy on the part of business leaders to build a communicaitons strategy using social media.  This misconception is administered by blocking users from using social sites.  The Generation “Y” is the future of your workforce and they live, breath and demand these types of communications tools.
  3. Misconception #3  There’s no ROI in social media.  Ture this is harder to measure but one recommendation is to ask the question, “What do these tools allow your employees to do now that they weren’t able to do before?

Web 2.0 technology along with integration into enterprise-wide tools and personal connection devices, if managed and used, can help address many needs:

  • Drive down operational costs while increasing worker efficiency and productivity
  • Shorten decision cycles and the time to market by providing access to timely data and applications that facilitate collaboration
  • Build an infrasructure where workers can use IT resources to conduct ad hoc interactions with coworkers, partners, and customers in real time and across widely dispersed geographic regions
  • Help enterprise realize the benefits of a fully-integrated, globally-dispersed work force and enable a truly Virtual Enterprise by offering reliable access to voice, video, and multi media applications.
  • Enable new business opportunities and drive competitive advantage by providing faster, more efficient response to customers.
  • Develop a set of metrics and industry benchmarks to enable comanies to link business processes with the technology and services they use to connect increasingly dispersed workforce.
  • Choose standardized communications platforms that address the business needs of various departments within the organization.
  • Business value generated by IT investments so as to build business case where the ROI is compelling and contributes to the bottom-line.

I might also suggest that dealing with the cultural change embeded in this transformation are very large obsticals to overcome.  Everyone does not fit the Gen “Y” mold and that is not just an age related boundary.  Dealing with that must be addressed in another blog.

All comments are welcomed!

References in this blog include:  Articles by Kristin Burnham (July 8, 2010) “My Enterprise 2.0 Rollout: 4 Keys to Success” and (March, 2010)  ”Three Dangerous Social Media Misconceptions“; Frost & Sullivan Whitepaper “Demystifying the Productivity Paradox” (Oct. 2005);

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Welcome!

Nothing has changed more in managing projects and programs than communications.  Over the last 5 years, the tools available via the Internet and integrated into project tools is very impressive.  The world of social networking has by itself created a new mindset using every acronym possible to different tools.  Media and content has also changed where today the global virtual world is at your fingertips on your laptop…. or even data phone.  Where do we begin to discuss this phenomenon within this blog?  I hope this site will help open your perspectives and allow you to experiment with virtual project communications at both the high strategic and lower tactical level.

All of your comments and ideas are welcome!

Jim Carras

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